Refund policy

Policies

Order Cancellation, Returns, Exchanges, and Warranty Policy

At Archway Medical Group, we’re committed to your satisfaction and stand behind the quality of our products. Please review the following policies carefully before making a purchase.  

On this page

  1. Important Notice
  2. Order Cancellation Policy
  3. Return Policy
  4. Exchange Policy
  5. Warranty Policy
  6. Summary

Important Notice

  • With medical devices, there are certain restrictions regarding order exchanges and returns. Please review our policies and sizing guides before placing your order.
  • Individual results vary when using cold therapy. Consult your healthcare provider before purchasing or using medical equipment or supplies.
  • Archway Medical Group does not guarantee that cold therapy products will treat your condition or relieve your symptoms.
  • All Cryo-Dynamics cold therapy products include a 6-month warranty against defects (see Warranty section below).

Order Cancellation Policy

Need to cancel your order? Time is of the essence.

Order Cancellations - Cryo-Dynamics ARC

  • If your order has not shipped, you may cancel it for a full refund minus a 3.5% cancellation fee to cover credit card processing and administrative costs. Contact us as soon as possible at support@cryod.com or call 214-501-8890.
  • If your order has shipped, it may be returned according to the Return Policy below.
  • Do not refuse delivery. Refused shipments are not eligible for refunds.

Return Policy

Return Eligibility

Returns are accepted within 7 days of delivery under the following conditions:

  • The item must be new, unopened, and in its original packaging with all instructions included.
  • Opened boxes or unsealed cold therapy pad bags cannot be returned.
  • A 20% restocking fee applies to all returns.
  • Shipping costs will be deducted from your refund.

Return Procedure - Cryo-Dynamics ARC

  • Email support@cryod.com to obtain a Return Merchandise Authorization (RMA) number.
  • After receiving your RMA, tape the RMA label securely to the shipping box.
  • Do not write directly on the box. If packaging is defaced, the refund will not be issued.
  • We will send you a return shipping label. The cost of return shipping will be deducted from your refund.
  • Refunds cannot be processed without a valid RMA.

Exchange Policy

We understand mistakes happen. Exchanges are accepted within 7 days of delivery under the following conditions:

Exchange Eligibility Requirements

  • All items must be new, unused, and in original packaging.
  • Cold therapy pads can only be exchanged if they remain sealed in their original packaging.
  • Exchanges are not permitted once a pad or product has been opened or used.

How to Request an Exchange - Cryo-Dynamics ARC

  • Email support@cryod.com to obtain an authorization number before returning any product.
  • Follow the instructions provided once approval is granted.

Questions? Contact support@cryod.com or call 214-501-8890.

Warranty Policy - Cryo-Dynamics ARC

Cryo-Dynamics products are covered by a 6-month warranty against manufacturer defects from the date of purchase.

If you believe your product is defective:

Cryo-Dynamics reserves the right to deny or limit warranty replacements for products damaged due to misuse, abuse, or improper maintenance.

Summary - Cryo-Dynamics ARC

  • Order cancellation prior to shipping (3.5% cancellation fee).
  • Exchanges accepted within 7 days if unused and sealed.
  • Returns accepted only for unopened products within 7 days (20% restocking fee).
  • 6-month manufacturer defect warranty.
  • RMA required for all returns and exchanges.
  • Contact: support@cryod.com | 214-501-8890